FAQs

Got questions? We’ve got the answers!

 

Can't find an answer to your question? Don't hesitate to contact us at support@getdrimly.com

Product

Will Drimly really block 100% of light?

Yes. The 3D contoured shell creates a complete seal around your eyes — including around the nose, where most masks fail. No light gets in from any angle.

Does it press on my eyes?

Never. The shell is designed to float above your eyelids with zero contact. You can blink freely and even open your eyes inside the mask.

Is it good for people who struggle to fall asleep?

Yes — Drimly was made exactly for this. Light is one of the biggest triggers for difficulty falling asleep, even small amounts from streetlights, phones or early morning sun. Drimly blocks 100% of it, signaling your brain to produce melatonin and fall into deep sleep. Thousands of customers report falling asleep faster from the very first night.

Does Drimly work for side sleepers?

Yes. The low-profile 3D design and soft memory foam lining make it comfortable in any sleeping position — back, side, or stomach — without shifting or causing discomfort.

Will it stay on all night?

Yes. The fully adjustable elastic strap is designed to stay secure through the night regardless of how much you move in your sleep.

What is the mask made of?

The mask features a 3D contoured shell with soft memory foam lining and breathable lycra. It is lightweight, skin-friendly and designed for all-night wear.

Is it suitable for people with eyelash extensions?

Yes. Because the shell never touches your eyelids or lashes, it is completely safe for eyelash extensions.

Can I open my eyes inside the mask?

Yes. The 3D shell creates enough space to open your eyes comfortably inside the mask without any contact.

Is it unisex?

Yes. Drimly is designed for everyone. The adjustable strap fits all head sizes and the design works equally well for men and women.

Sleep & Health

Can it help with insomnia?

While Drimly is not a medical device, complete darkness is one of the most effective ways to signal your brain to sleep. Many of our customers with chronic insomnia report significant improvements from the very first night. If you have a medical condition, we recommend consulting a healthcare professional.

Why does light affect sleep so much?

Even tiny amounts of light at night suppress melatonin — the hormone that tells your brain it's time to sleep. Your brain can detect light even through closed eyelids, keeping you in a semi-alert state and preventing deep, restorative sleep. Eliminating light completely is one of the simplest and most effective sleep improvements you can make.

Is it safe to wear every night?

Yes. Drimly is made from breathable, skin-friendly memory foam and lycra materials designed for nightly use. There are no known risks associated with wearing a sleep mask regularly.

Can it help with migraines?

Many of our customers with migraines find that blocking out light significantly reduces their symptoms and helps them rest during an episode. Drimly is not a medical treatment, but total darkness is widely recommended for migraine relief.

Is it good for shift workers?

Absolutely. Drimly was built for exactly this. Sleeping during daylight hours is nearly impossible without total blackout. Thousands of nurses, security officers and other shift workers use Drimly to sleep deeply after night shifts.

Order & Delivery

How long does shipping take?

Estimated delivery times are:

  • United States: 4–7 business days
  • United Kingdom: 3–5 business days
  • Australia: 4–6 business days
  • Rest of world: 4–8 business days

Where do you ship from?

Orders are fulfilled and shipped from our warehouse. Tracking is provided once your order ships.

Do you ship worldwide?

Yes. We ship to most countries worldwide. Tracking and insurance is included with every order.

How do I track my order?

Once your order ships you will receive a confirmation email with your tracking number. You can use this to track your order at any time.

Guarantee & Returns

What is the 30-night guarantee?

We are so confident in Drimly that we offer a full 30-night money-back guarantee. If you are not sleeping better within 30 nights of receiving your order, contact us and we will give you a full refund. No questions asked.

How do I return my mask?

Email us at support@getdrimly.com with your order number. We will provide a return address. Once we receive and inspect the item, your refund will be processed within 5–10 business days. Return shipping costs are covered by the customer.

What if my mask arrives damaged?

If your mask arrives damaged or defective, email us a photo within 30 days of receiving your order and we will send a replacement free of charge. You do not need to return the damaged item.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive your return. The time it takes to appear in your account depends on your bank or payment provider.

Other

Can I buy multiple masks at a discount?

Yes. We offer bundle pricing sometimes — the more you buy, the less you pay per mask. You can find our bundle options directly on the product page if we have a sale ongoing.

How do I contact customer support?

Email us at support@getdrimly.com. Our team is available every day of the week 24/7 and we aim to respond to all inquiries within 24 hours.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions are secured and encrypted.
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