Refund policy
30-Night Sleep Guarantee
We believe in Drimly, and we want you to as well. That's why every order comes with our 30-Night Sleep Guarantee. If you're not completely happy, we'll make it right.
Not satisfied with your mask?
If Drimly isn't working for you, contact us within 30 nights of receiving your order. We'll provide a return address and once we receive the item back, we'll issue a full refund to your original payment method. Return shipping is covered by the customer.
Received a damaged item?
If your mask arrives damaged or defective, we've got you covered. Simply email us a photo of the damage within 30 days of receiving your order and we'll send you a replacement free of charge. No need to return the damaged item.
How to contact us:
Email support@getdrimly.com with your order number and we'll get back to you within 24 hours.
The fine print:
- Guarantee applies within 30 nights of receiving your order
- Refunds are processed within 5–10 business days after we receive your return
- Original shipping fees are non-refundable
- One claim per order
- Items must be returned in reasonable condition to qualify for a refund